Privacy Policy

Effective Date: October 13, 2026

At New Level Timepieces LLC (“New Level Timepieces,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.newleveltimepieces.com, communicate with us, or use our services.

By using our website or providing us with your personal information, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

Personal and Contact Information

Full name
Email address
Phone number
Billing and shipping addresses
Information provided through contact forms, emails, text messages, or other communications

Transaction Information

Watch purchase, sale, trade, and sourcing inquiries
Transaction history and order details
Payment and billing information
Shipping and delivery information

Payments may be processed through third-party payment service providers. We do not intentionally store complete credit card numbers or card security codes on our website.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type and device information
Pages visited and interactions with our website
Referring websites
Cookies and similar tracking technologies

2. How We Use Your Information

We may use your personal information to:

Respond to inquiries and provide customer support.
Facilitate watch purchases, sales, trades, and sourcing requests.
Process transactions and coordinate shipping and delivery.
Provide order confirmations, transaction updates, and other service-related communications.
Send promotional emails or text messages when you have provided the appropriate consent.
Improve our website, services, and customer experience.
Prevent fraud, protect our business, and comply with applicable laws and regulations.

3. SMS and Text Message Communications

New Level Timepieces may communicate with customers through SMS or other messaging services regarding inquiries, transactions, order updates, and promotional offers.

Where required, promotional text messages will only be sent to individuals who have expressly opted in to receive them.

Message frequency may vary. Message and data rates may apply.

You may opt out of promotional SMS communications at any time by replying STOP to a message. For assistance, reply HELP or contact us directly.

We do not sell, rent, or share mobile phone numbers, SMS opt-in information, or consent records with third parties or affiliates for their own marketing or promotional purposes.

We may share information with service providers that assist us in delivering text messages, solely to support our communications and business operations.

Consent to receive promotional text messages is not a condition of purchasing any products or services.

4. How We Share Your Information

We do not sell your personal information.

We may disclose personal information to trusted third parties when reasonably necessary to operate our business, including:

Payment processors and financial institutions
Shipping carriers and logistics providers
Website hosting and technology providers
Customer communication and messaging platforms
Professional advisers and service providers
Government authorities when required by applicable law

These disclosures are limited to legitimate business purposes, and we seek to work with service providers that maintain appropriate privacy and security practices.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand website traffic, and enhance the browsing experience.

You may adjust your browser settings to block or delete cookies. Please note that certain website features may not function properly if cookies are disabled.

Where applicable law requires consent for nonessential cookies, we will seek that consent.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including completing transactions, maintaining business records, resolving disputes, and satisfying legal obligations.

When personal information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to personal information we maintain about you.
Request corrections to inaccurate information.
Request deletion of certain personal information.
Withdraw consent for marketing communications.
Opt out of promotional emails or text messages.

To submit a privacy-related request, please contact us at info@newleveltimepieces.com.

We may need to verify your identity before processing certain requests. Some information may need to be retained for legitimate business or legal purposes.

9. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including social media platforms, online marketplaces, and payment providers.

New Level Timepieces is not responsible for the privacy practices or content of these third-party services. We encourage you to review their respective privacy policies.

10. Children's Privacy

Our website and services are not intended for children under the age of 18.

We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take reasonable steps to delete it.

11. International Customers

New Level Timepieces is based in Miami, Florida, United States, and may serve customers internationally.

If you access our website or use our services from outside the United States, your personal information may be transferred to, processed, and stored in the United States or other countries where our service providers operate.

Where required by applicable law, we will implement appropriate safeguards for international transfers of personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or legal requirements.

Any updates will be posted on this page with a revised effective date. We encourage visitors to review this Privacy Policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

New Level Timepieces LLC

Miami, Florida, USA

Website: www.newleveltimepieces.com

Email: info@newleveltimepieces.com

Phone: (561) 797-7766