Terms and Conditions

Effective Date: October 13, 2026

Welcome to New Level Timepieces LLC (“New Level Timepieces,” “Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, www.newleveltimepieces.com, and the products and services offered by New Level Timepieces.

By accessing our website, submitting an inquiry, purchasing a product, or using our services, you agree to these Terms, subject to applicable law.

Please read these Terms carefully before using our website or services.

1. About New Level Timepieces

New Level Timepieces LLC is an independent luxury watch dealer based in Miami, Florida, specializing in the buying, selling, trading, and sourcing of luxury timepieces.

We operate independently and are not affiliated with, sponsored by, endorsed by, or authorized by any watch manufacturer unless expressly stated otherwise.

All manufacturer names, trademarks, and logos remain the property of their respective owners.

2. Product Authenticity

New Level Timepieces guarantees that all luxury watches sold by our company are authentic.

We take reasonable steps to inspect and authenticate timepieces before offering them for sale.

Certain pre-owned watches may contain replacement or service components. Any material aftermarket or non-original components known to us will be disclosed before purchase.

Our authenticity guarantee does not constitute a manufacturer's warranty or imply affiliation with any watch brand.

3. Product Listings and Availability

We strive to provide accurate product descriptions, photographs, prices, and availability information.

However:

We reserve the right to correct errors, update listings, or decline orders before acceptance.

Submitting an inquiry or offer does not guarantee product availability or establish a completed sale.

4. Watch Condition and Descriptions

Watches offered by New Level Timepieces may be new, unworn, pre-owned, or vintage.

Pre-owned watches may show signs of normal wear, including scratches, scuffs, polishing, or other cosmetic imperfections.

We make reasonable efforts to disclose material defects and accurately describe the condition of each watch.

Customers are encouraged to review product photographs and descriptions carefully and request additional information before purchasing.

Unless expressly stated in writing, we do not guarantee water resistance, mechanical accuracy, power reserve, or other performance specifications.

5. Pricing and Payment

All prices are expressed in United States Dollars (USD) unless otherwise indicated.

New Level Timepieces may accept approved payment methods, including:

Accepted payment methods may vary by transaction.

Applicable sales taxes, shipping charges, insurance costs, and other fees will be disclosed before purchase completion, as required by law.

We reserve the right to verify payment information and request additional documentation to prevent fraud.

Transactions may be declined or canceled if payment cannot be verified or fraudulent activity is suspected.

6. Shipping and Delivery

New Level Timepieces offers domestic and international shipping, subject to applicable restrictions and carrier availability.

Shipping charges, insurance arrangements, and estimated delivery times will be communicated before a transaction is finalized.

We take reasonable precautions when packaging and shipping luxury watches.

Shipments may require signature confirmation upon delivery.

Delivery timelines are estimates and may be affected by shipping carriers, customs processing, weather, or other circumstances beyond our control.

International buyers are responsible for applicable customs duties, import taxes, and government-imposed fees unless otherwise agreed in writing.

Responsibility for loss or damage during shipping will be determined by the agreed transaction terms and applicable law.

Customers should promptly report missing, damaged, or tampered-with shipments and retain all packaging materials.

7. Returns, Refunds, and Cancellations

Due to the high-value nature of luxury timepieces, return and cancellation policies may vary by transaction.

Any applicable return period, refund eligibility, restocking fees, or final-sale conditions will be communicated before purchase completion.

Unless otherwise agreed in writing, purchases should not be assumed to include a discretionary return or exchange privilege.

Nothing in these Terms limits rights or remedies that cannot legally be excluded, including those arising from counterfeit merchandise, material misrepresentation, or applicable consumer protection laws.

For return or cancellation inquiries, contact info@newleveltimepieces.com.

8. Manufacturer Warranties and Service

Certain watches may include an existing manufacturer's warranty, depending on their age, original purchase date, and warranty eligibility.

Manufacturer warranties are governed by the applicable manufacturer's terms and conditions.

Unless expressly agreed in writing, New Level Timepieces does not provide an additional mechanical warranty.

We are not responsible for future maintenance, servicing, normal wear, accidental damage, or water damage except where required by applicable law or expressly agreed in writing.

9. Watch Sourcing Services

New Level Timepieces may assist customers in locating specific watches through our network of independent dealers and suppliers.

Availability, pricing, condition, and delivery timelines are subject to confirmation.

Submitting a sourcing request does not guarantee that a specific watch can be obtained.

Any sourcing fees, deposits, or special-order conditions will be disclosed and agreed upon before payment is collected.

10. Watch Purchases and Trades

Customers interested in selling or trading watches to New Level Timepieces may be required to provide:

All purchase and trade offers are subject to inspection, authentication, and final approval.

Preliminary offers may be revised if the watch's condition, authenticity, completeness, or other material characteristics differ from the information originally provided.

Customers represent that they legally own or are authorized to sell or trade any watch submitted for consideration.

11. Fraud Prevention and Transaction Verification

We reserve the right to verify customer identities, payment information, shipping addresses, and transaction details.

We may decline transactions involving suspected fraud, stolen merchandise, unauthorized payment activity, or other unlawful conduct.

Where legally appropriate, we may cooperate with financial institutions, payment processors, shipping carriers, and law enforcement authorities.

12. Website Use and Intellectual Property

All original website content, including photographs, graphics, logos, text, and branding, is owned by New Level Timepieces or used with appropriate permission unless otherwise indicated.

Visitors may not reproduce, distribute, modify, or commercially exploit our original content without prior written authorization.

You agree not to use our website for unlawful activities, fraudulent transactions, unauthorized data collection, or actions that interfere with website functionality.

13. Third-Party Platforms

New Level Timepieces may offer products through third-party marketplaces and platforms, including eBay, Chrono24, and social media channels.

Transactions completed through third-party platforms may be governed by those platforms' respective terms, policies, and buyer protections.

Where applicable, mandatory legal requirements and governing marketplace transaction rules will take precedence over conflicting provisions of these Terms.

14. SMS and Text Messaging Terms & Conditions

14.1 SMS Program Description

New Level Timepieces LLC offers an optional SMS messaging program for customers and individuals interested in luxury watches.

Individuals who subscribe to our SMS program may receive messages regarding:

14.2 Consent to Receive SMS Messages

By voluntarily providing your mobile phone number and affirmatively opting in through our website or another approved consent method, you expressly agree to receive recurring automated promotional and informational text messages from New Level Timepieces LLC at the mobile number provided.

Consent to receive promotional text messages is not a condition of purchasing any goods or services.

We maintain records of SMS marketing consent as required by applicable law.

Providing a phone number solely for a purchase, shipping arrangement, or general inquiry does not automatically enroll you in promotional SMS messaging.

14.3 Message Frequency

Message frequency varies based on inventory availability, promotional campaigns, customer inquiries, and transaction activity.

There is no guaranteed minimum or maximum number of promotional messages unless otherwise stated at the time of enrollment.

14.4 Message and Data Rates

Message and data rates may apply.

Charges depend on your mobile carrier and wireless service plan.

New Level Timepieces is not responsible for messaging or data charges imposed by your carrier.

14.5 Opt-Out Instructions

You may unsubscribe from promotional SMS messages at any time by replying STOP to any message received from New Level Timepieces.

After opting out, you may receive a final confirmation message acknowledging your request.

You will not receive additional promotional SMS messages unless you subsequently provide new consent.

You may also request removal from our SMS marketing list by contacting us directly.

14.6 Customer Support

For assistance with our SMS messaging program, reply HELP to any text message or contact us through the following channels:

Email: info@newleveltimepieces.com

Phone: (561) 797-7766

Website: www.newleveltimepieces.com

14.7 Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information.

Mobile phone numbers, SMS opt-in information, and consent records will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

We may share information with trusted service providers, including messaging platforms, solely to facilitate communications and legitimate business operations.

For more information, please review our Privacy Policy available at www.newleveltimepieces.com.

14.8 Carrier Disclaimer

Wireless carriers are not responsible for delayed or undelivered messages.

SMS delivery depends on carrier availability, network conditions, and other factors outside our control.

14.9 Eligibility

By subscribing to our SMS program, you represent that you are at least 18 years old or otherwise legally authorized to participate.

You also confirm that you are authorized to receive messages at the mobile number provided.

14.10 Changes to the SMS Program

New Level Timepieces reserves the right to modify, suspend, or discontinue its SMS messaging program, subject to applicable law.

Material changes to the SMS program or its terms will be communicated as required by law.

15. Email and Electronic Communications

By communicating with New Level Timepieces electronically, you acknowledge that we may respond through email or other authorized communication channels.

We may send transactional communications, including:

Marketing emails will include an unsubscribe option where required by applicable law.

SMS marketing is separately governed by Section 14 of these Terms.

16. Limitation of Liability

To the maximum extent permitted by applicable law, New Level Timepieces will not be liable for indirect, incidental, special, or consequential damages arising from use of our website or services.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

Any limitations applicable to a particular purchase or transaction will be subject to the agreed transaction terms and applicable law.

17. Privacy Policy

Your use of our website and services is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect personal information, including information collected through our website and SMS messaging program.

Please review our Privacy Policy at www.newleveltimepieces.com.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Florida, United States, without regard to conflict-of-law principles.

Subject to applicable law, disputes arising under these Terms shall be brought before courts of competent jurisdiction located in Miami-Dade County, Florida.

19. Changes to These Terms

We reserve the right to update or modify these Terms periodically to reflect changes in our business practices, services, technology, or applicable legal requirements.

Updated Terms will be posted on our website with a revised effective date.

Changes will apply prospectively unless otherwise permitted by applicable law.

Continued use of our website or services after updated Terms become effective constitutes acceptance to the extent permitted by law.

20. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

New Level Timepieces LLC

Miami, Florida, USA

Website: www.newleveltimepieces.com

Email: info@newleveltimepieces.com

Phone: (561) 797-7766

Terms and Conditions

​

Effective Date: October 13, 2026

Welcome to New Level Timepieces LLC (“New Level Timepieces,” “Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, www.newleveltimepieces.com, and the products and services offered by New Level Timepieces.

By accessing our website, submitting an inquiry, purchasing a product, or using our services, you agree to these Terms, subject to applicable law.

Please read these Terms carefully before using our website or services.

1. About New Level Timepieces

New Level Timepieces LLC is an independent luxury watch dealer based in Miami, Florida, specializing in the buying, selling, trading, and sourcing of luxury timepieces.

We operate independently and are not affiliated with, sponsored by, endorsed by, or authorized by any watch manufacturer unless expressly stated otherwise.

All manufacturer names, trademarks, and logos remain the property of their respective owners.

2. Product Authenticity

New Level Timepieces guarantees that all luxury watches sold by our company are authentic.

We take reasonable steps to inspect and authenticate timepieces before offering them for sale.

Certain pre-owned watches may contain replacement or service components. Any material aftermarket or non-original components known to us will be disclosed before purchase.

Our authenticity guarantee does not constitute a manufacturer's warranty or imply affiliation with any watch brand.

3. Product Listings and Availability

We strive to provide accurate product descriptions, photographs, prices, and availability information.

However:

Watches may be listed on multiple sales platforms.

Inventory is subject to prior sale.

Prices may change without notice.

Product descriptions may occasionally contain errors.

Photographs may not capture every minor cosmetic imperfection.

We reserve the right to correct errors, update listings, or decline orders before acceptance.

Submitting an inquiry or offer does not guarantee product availability or establish a completed sale.

4. Watch Condition and Descriptions

Watches offered by New Level Timepieces may be new, unworn, pre-owned, or vintage.

Pre-owned watches may show signs of normal wear, including scratches, scuffs, polishing, or other cosmetic imperfections.

We make reasonable efforts to disclose material defects and accurately describe the condition of each watch.

Customers are encouraged to review product photographs and descriptions carefully and request additional information before purchasing.

Unless expressly stated in writing, we do not guarantee water resistance, mechanical accuracy, power reserve, or other performance specifications.

5. Pricing and Payment

All prices are expressed in United States Dollars (USD) unless otherwise indicated.

New Level Timepieces may accept approved payment methods, including:

Major credit cards

Bank transfers

Other approved electronic payment methods

Accepted payment methods may vary by transaction.

Applicable sales taxes, shipping charges, insurance costs, and other fees will be disclosed before purchase completion, as required by law.

We reserve the right to verify payment information and request additional documentation to prevent fraud.

Transactions may be declined or canceled if payment cannot be verified or fraudulent activity is suspected.

6. Shipping and Delivery

New Level Timepieces offers domestic and international shipping, subject to applicable restrictions and carrier availability.

Shipping charges, insurance arrangements, and estimated delivery times will be communicated before a transaction is finalized.

We take reasonable precautions when packaging and shipping luxury watches.

Shipments may require signature confirmation upon delivery.

Delivery timelines are estimates and may be affected by shipping carriers, customs processing, weather, or other circumstances beyond our control.

International buyers are responsible for applicable customs duties, import taxes, and government-imposed fees unless otherwise agreed in writing.

Responsibility for loss or damage during shipping will be determined by the agreed transaction terms and applicable law.

Customers should promptly report missing, damaged, or tampered-with shipments and retain all packaging materials.

7. Returns, Refunds, and Cancellations

Due to the high-value nature of luxury timepieces, return and cancellation policies may vary by transaction.

Any applicable return period, refund eligibility, restocking fees, or final-sale conditions will be communicated before purchase completion.

Unless otherwise agreed in writing, purchases should not be assumed to include a discretionary return or exchange privilege.

Nothing in these Terms limits rights or remedies that cannot legally be excluded, including those arising from counterfeit merchandise, material misrepresentation, or applicable consumer protection laws.

For return or cancellation inquiries, contact info@newleveltimepieces.com.

8. Manufacturer Warranties and Service

Certain watches may include an existing manufacturer's warranty, depending on their age, original purchase date, and warranty eligibility.

Manufacturer warranties are governed by the applicable manufacturer's terms and conditions.

Unless expressly agreed in writing, New Level Timepieces does not provide an additional mechanical warranty.

We are not responsible for future maintenance, servicing, normal wear, accidental damage, or water damage except where required by applicable law or expressly agreed in writing.

9. Watch Sourcing Services

New Level Timepieces may assist customers in locating specific watches through our network of independent dealers and suppliers.

Availability, pricing, condition, and delivery timelines are subject to confirmation.

Submitting a sourcing request does not guarantee that a specific watch can be obtained.

Any sourcing fees, deposits, or special-order conditions will be disclosed and agreed upon before payment is collected.

10. Watch Purchases and Trades

Customers interested in selling or trading watches to New Level Timepieces may be required to provide:

Watch photographs and descriptions

Reference and serial number information

Condition and service history

Available boxes, warranty cards, and accessories

Proof of ownership or identification when reasonably necessary

All purchase and trade offers are subject to inspection, authentication, and final approval.

Preliminary offers may be revised if the watch's condition, authenticity, completeness, or other material characteristics differ from the information originally provided.

Customers represent that they legally own or are authorized to sell or trade any watch submitted for consideration.

11. Fraud Prevention and Transaction Verification

We reserve the right to verify customer identities, payment information, shipping addresses, and transaction details.

We may decline transactions involving suspected fraud, stolen merchandise, unauthorized payment activity, or other unlawful conduct.

Where legally appropriate, we may cooperate with financial institutions, payment processors, shipping carriers, and law enforcement authorities.